Invest in the greatest asset – your people – to harness the most valuable – your customer base. When we enable people to reach their potential, they stay longer, work harder, and volunteer a culture of excellence, driving bottom-line value.
Company training programs yield 218% higher income per employee than those without (Forbes)
Over 90% of employees say development opportunities will keep them from leaving (LinkedIn)
92% of workers think workplace training positively impacts their job engagement (Axonify)
89% of workers want training available anywhere and anytime (HR Dive)
The Mini MBA program enables consistent qualified knowledge across your workforce, level-up the entire team, and induct new starters into your ways of working quickly.
Learn the fundamental economic and management theory and the parameters of the customer base as an asset. Students master the QMS components from identity, intent, and interactions through to measurement and corporate reporting.
Learn the foundational information management theory, modelling systems and enterprise architecture for customer management. Students master advanced fabric based concepts for encounters, anatomies, scaling, and governance.
Enroll as an individual or as a team on one of our public intakes each year with students from multiple locations.
Access the standard program in a private instance exclusive to your team. No external participants on your Q&A!
Not only private but customized. A fully featured, co-branded, formal education designed exclusively for your teams.
Empower your management, marketers, channel leaders, and technology teams in proven, MBA-level precedent.
Deploy consistent knowledge across your workforce, level-up the entire team, and induct new starters quickly.
Become an employer that is known for world class people development – and watch the benefits flow.
Standards-based learning across teams and geographies ideal for collaboration, and the working week.
Explore our frequently asked questions here to learn about both programs. More information on the specific modules can be found on the course pages.
The world’s only MBA level education in formal customer management, the Mini MBA in Customering is designed for your management, your marketers of all types and levels, and your CX people – helping them to perfect the core concepts of customer management from critical theory to identification, intent, and interactions, through to measurement and reporting.
The world’s only MBA level education in the field, the Mini MBA in Customer Technology is designed for your technology leaders, architects, and your digital and marketing technology teams – helping them to master the core concepts of formal systems and data architecture in the customer asset, from fabric-based models of encounter theory to applied governance.
Yes. For more senior managers, they should start with Customering, and then attend Customer Technology with their relevant team leaders if they oversee technology. By contrast, martech leaders might do the opposite order – start with Customer Technology with their team, and then take the management course, in Customering. Of course, for those that want do both to advance their career, they can do so in any order.
For group bookings we apply pricing based on volume. Get in touch at training@fieldbell.co for more information.
No problem. All we need is a list of student names and their email addresses. We’ll do the rest.
Courses commence in April and September and run for 12 weeks. For off calendar training contact us at training@fieldbell.co
All good. We enrol students from all over the world. You can get your team learning and collaborating no matter their geo.